Electric Tobacconist – Is There Still Time To Turn Around And Re-Proceed With The Order?
The Electric Tobacconist is among the leading UK online electronic cigarette stores selling a few of the top brands of vaporisers and e-cig products available. They are located in the heart of Cornwall in the South East of England. There are many other leading brands of electric cigarettes available including the Champ, Marl and Vapesti brands. The Electric Tobacconist strives to supply the very best in vaporisers and electric cigarettes, in stock and ready to sell. Their concentrate on quality over price makes them one of the most popular online vaporisers and e-cig shops in the UK. They are constantly updating and improving upon their e-commerce facilities in order that customers can easily choose the products that best suit their needs and budgets.
There are unfortunately delays due to capacity issues in terms of the Electric Tobacconist. However, that is something that they’re actively attempting to resolve. In July, they received additional capacity and today they boast a 2.5kVA power. This should assist in improving the reliability of their services, although there are times that the problem does present itself. This however rarely happens, as the staff is definitely extremely friendly and helpful, answering any queries or concerns that customers could have quickly and without hassle. The staff does make sure that the customer is fully Juul Pods satisfied with the products that they are ordering, before the order is dispatched.
Throughout a recent visit, we were told that the Electric Tobacconist’s orders usually take between three and six weeks to arrive. This is largely dependent upon which country the vendor is situated in, as you can find delays due to international shipment times, and also the time taken for the vendor to send the products over. This then affects the speed of which they are able to process the orders, plus the amount of stock that they have on hand. They are attempting to enhance their speed of service, in order to deal with increased demand and reduce the amount of time it requires them to fill orders and dispatch them with their customers.
When we visited Brightpearl, that they had approximately fifty products available, which was significantly lower than some other online stores. Additionally it is likely they are experiencing higher demand than various other online stores, which could explain the difference to be able volumes. However, despite this, these were still very prompt in their service, with one person in the team even greeting us once we entered the shop.
The staff provided excellent customer care, helping us to understand the various products that they sold, including their relative merits. We were even offered the chance to buy a few items to test out, although we could not sample them all. There was no customer service phone number, so we were left with the friendly and helpful staff of Brightpearl to deal with. Once we had bought several items from them to test out, we were then able to contact them to learn how fast they would deliver the items to our home. They delivered quicker than most e- cigarette or vaporizer companies, but it seemed to be determined by how fast we were ready to wait.
Due to the overwhelming number of orders they are currently experiencing, they are now experiencing unprecedented degrees of traffic in their stores. Actually, they are still having issues with slow-moving delivery vans, which are causing significant delays in service. As a result of this, they are only processing orders under emergency conditions. They are also implementing further automation in an effort to increase efficiency and save their staff time. In the mean time, they’re pleased to welcome back regular customers that have recently ordered from them, as long as they are making an extra purchase or two through “extras.”
Customer service is the number 1 issue that we always desire to see first when dealing with an online vendor such as this. We were very impressed with how promptly our request of a refund was handled. We were also very pleased to learn that we didn’t have to pay for a second opinion or to contact some other clients regarding our concerns. Actually, the complete process was handled entirely in a timely fashion.
Overall, we were extremely impressed with this company’s customer service and would definitely recommend to anyone who is currently experiencing issues with their order fulfillment. Down the road, we will always keep an eye on things such as the electric tobacconists that are experiencing severe delays because of an influx of orders. We shall also continue to monitor the electric marketplaces so that you can determine the quality vendors which are currently experiencing issues. In the end, it seems that many people are noticing that the grade of the products in the electric marketplace has dramatically increased. Hopefully, this can continue to end up being true for the future. However, we will continue to monitor the situation since it evolves.